What to Expect

Making the most of your session

Please arrive as close to the start time of your appointment as possible, avoid drinking alcohol before your treatment (and afterwards, if possible) and drink plenty of water afterwards.

Are there times when I shouldn't have massage or reflexology?

There are a few conditions that are contra-indications to massage and reflexology. You cannot receive a treatment if you:

Have acute undiagnosed pain, have a raised body temperature, have an infectious disease, have a DVT or blood clot or are intoxicated with drugs or alcohol.

There are certain conditions would necessitate a discussion before you book an appointment, such as:

A contagious skin disorder (e.g., athletes’ foot, psoriasis, verrucae, eczema, dermatitis), cellulitis, varicose veins, minor or major surgery (within the last 18 months), recent fractures, sprains or strains, hernia, allergies, sunburn, scar tissue, oedema, abrasions, foot pain, bruising or inflammation.

Additionally, reflexology should be avoided if you have any recent foot injuries. If you are concerned about whether you can have a treatment, please feel free to get in touch and have a chat.

More details of what to expect can be found in Treatments.


Covid 19 Information

I do not routinely wear a face mask at the moment. Please let me know if you are classed as vulnerable and I will wear one for our session.


I comply with the AoR’s Covid Secure Workplace Policy, which you can find here.

Sustainability

I am committed to being as environmentally sustainable and eco-conscious at work as possible. I have signed up to the AoR Eco Friendly Therapist badge, which means that I pledge to fulfil the following guidelines wherever practicable within my therapy practice:

1. Minimise unnecessary purchasing in my practice – I use up existing things before buying new ones, and reuse items where appropriate and safe to do so

2. Use paper only where necessary, and to choose paper that is recycled/carbon balanced/ FSC or PEFC certified

3. Ensure that any products I use are produced in an environmentally sustainable way, eg low volume organic production runs

4. Ensure that any chemicals used in my practice are not harmful to the environment

5. Consider the carbon footprint of items and products used in my practice

6. Minimise the waste generated by my practice and make sure any waste generated is recyclable or compostable

7. Minimise the impact of my travel on the environment

In addition, the energy used in my practice is provided by our solar panels, air-source heat pump, and 100% renewable electricity from the grid.


Cancellation Policy

Once your appointment is booked my time is reserved exclusively for you. I understand that sometimes plans have to change and so to keep my business running I ask for at least 24 hours’ notice should you wish to cancel or re-arrange your appointment. This notice period saves me needing to charge you for it by enabling me to offer the session to another client. Cancellations or re-arrangements with less than 24 hours notice will regrettably be charged at the full fee.

I really appreciate your courtesy and understanding with this. By booking an appointment, you agree to this cancellation policy.

Covid-19

Where you have begun to experience symptoms of Covid-19 or you have been told to isolate yourself less than 24 hours prior to your appointment please inform me immediately on 07790 123797 to avoid any cancellation fee.


Privacy Policy

1. Consent: By filling in the contact form on this website, you are giving your consent for Fliss Gaskin Therapies to hold your personal information provided on this form. If you don't wish for your contact details to be saved, you may simply state so in your message or opt-out at any time using the provided link or by contacting me directly. The information you supply during your initial consultation for treatment will be held together with any further clinical records to make up your complete Client Record. You may choose to opt-in or opt-out of my mailing list, which uses your preferred method/s of contact to be used for newsletters, promotions and appointment reminders.

2. Storing your information: Your information and digital records are stored on a password encrypted computer, secure Cloud Server and; where applicable; on the secure control panel for this website. Paper records are stored in a secure, fire-proof unit.

3. Retaining your information: You have the right to ask me to destroy your records at any time, if you wish to terminate our working relationship. Otherwise, adults’ records are retained for eight years following our last date of contact.

4. Accessing your information: Your personal information will only be used for the purpose of informing your treatment and will never be shared with any third party without your explicit written consent. You have the right to request a copy of your records at any time. These will be sent by email, in a PDF format.

5. Sharing your information: Your information will be kept strictly confidential, unless there are legal grounds for me to disclose something you have shared. I shall always inform you if I feel that disclosure is necessary and seek your permission and co-operation first. If there's reason for your information to be shared between therapists for the purposes of your treatments then your permission will be sought before any information is shared.

6. Complaints: If, for any reason, you are unhappy with how I am handling your data, please raise your concerns with me first, so that we can seek a resolution. If you are still not satisfied, then you have the right to complain to the Information Commissioner’s Office (ICO).


©2023 Felicity Gaskin

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